Just terrible. The ticket number is 20325****. Just got new XT2 bike carrier. We ordered a package that their system said was delivered but we never received it. Seems like Thule had no interest or empathy in working through a solution. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Ordered a replacement part for a Thule 530 bike carrier. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Essentially zero warranty despite it not being fit for purpose! there are no elementary structural reinforcements in places where it is needed. We still also offer an on site fitting service at all the outdoor shows that we exhibit at. Juana Golden Outdoor Gear April 23rd, 2020 - 04:58:50. On the way to the highway, the rack malfunctioned. To this day, Leerisha has not contacted me once proactively to resolve this issue. I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. Very frustrating. All rights reserved. Still have not spoken to anybody. Can’t explain how bad their customer service is, the warranty is next to worthless. Your experience can help others make better choices. Thule was established in Sweden in 1942. I have Thule Snow Chains but cannot find anything on your site, who can I contact? He sorted it all after we had been let down at Halfords. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. Can I make technical changes at the product? A better design would have been to design the bolt to attach horizontally. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. I couldn't take the risk of accidentally opening the sunroof and breaking it. Thule deals & offers in the UK December 2020 Get the best discounts, cheapest price for Thule and save money Your Shopping Community hotukdeals How fast can I drive with Thule products mounted to my car? I will never buy from such a dodgy company again. This information is essential, if details are missing this will inevitably delay the Customer Experience team in being able to assist you. I have been very loyal to Thule. Why can't I find my vehicle in the Buyer's Guide? Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. ... GENUINE UK STOCK - 60 DAY RETURNS - UK CUSTOMER SERVICE. Customer Service; 0. I use a Thule to put my bicycle on top of my subaru -- it works great! Member. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. How can I get replacement keys if my lock cylinder doesn't have any numbers on it? Report abuse. Unfortunately that part is now discontinued, Exeter Roofracks have contacted me and they have managed to get a similar Thule fitting for my bike carrier. From United Kingdom. Thule 957 - Lås The Thule 957 Lock mechanism is for use with Thule Hang-On 9708 & 972 bike racks, Thule Ride-On 9502 & 9503 bike racks, and Thule 949 Easybase Towball Carrier. Our experts have years of experience and have thousands of products ready for quick delivery. The 957 lock mechanism secures the rack to the towball. Thule roof bars and carriers to make your journey easier. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Thule - Bring your life. Thule Square Black Rapid System Roof Bars 760, 761, 769, 762 & 763 are the most popular roof bars on the market thanks to their tough polyester finish and generous load carrying capacity. I paid REI to and install it. Thule Cougar 1 Chariot, with additional bike trail . Register Now. All around, a good experience with the product (Thule 635C Transporter) and with Amazon. Contact Us. No interesting solutions. Thule.com English (GB) ÄeÅ¡tina Dansk Deutsch English (US) Français Français (Canada) Italiano æ¥æ¬èª Nederlands Polski Ð ÑÑÑÐºÐ¸Ð¹ svenska Nothing in packaging.Totally unable to contact Thule to resolve. Thule Roof Racks & Bike Carriers – Excellently priced Thule products at bikester.co.uk – Best selection of Roof Racks & Bike Carriers online! Be warned this is a shadow of their former products. Shopping Basket. Other Sellers on Amazon. I will never be purchasing from Thule again. We have over 3000 Thule products in stock at anyone time. Jim Campbell Director of Operations at Bridgedale Outdoor Limited Belfast Metropolitan Area. Most vehicles have several Thule roof bar options. Great customer service in calculating the shipping cost. I have a question regarding my Thule hitch/tow bar. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. Tow Hitch Bike Rack Burley Bee Trailer Uk Thule Roof Cargo Customer Service Carbon Frame Mountain Fenders Brands Repair Stands Carrier Saris Racks Mount Master. Thule - Bring your life. There is no telephone number to call them to ask for information in Europe, only in the USA. Who can I contact? As a THULE 5-star dealer and winner of the prestigious ‘THULE DEALER OF THE YEAR’ award, The Journey Centre offers the full range of Thule products, including roof bars for all types of vehicles, roof boxes for the holiday season, plus a range of carriers for cycles, skis or water sports, along with the range of THULE luggage, backpacks and strollers. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. 5 Års garanti på alt Thule Vis mere Read honest and unbiased product reviews from our users. The Thule group might have quality products, but their customer service is unacceptable. We are an international group of people united by our own passion for helping active families and outdoor So for all your Thule - Omnistor requirements please call our sales team today on 01202 525477 or e-mail us at email@example.com Just got new XT2 bike carrier. Mr. B. Awere. Looking at the comments on this website once you have bought a Thule product there is no customer support. Several roof racks, bike racks, gear boxes, etc., I have always gone Thule. This Customer Saving is provided to retail customers only by Ford Motor Company Limited (registered office Arterial Road, Laindon, Essex, England, SS15 6EE). Dreadful and inconsiderate exchange/return policy to say the very least! Customer Service. A robust roof rack that keeps a very elegant, and low profile on the car roof. The luggage range is no different. Bicycle buggy trailer collection this bolts to the axle of the back wheel. I have a question regarding my Thule hitch/tow bar. Let’s get your rack back on the road again. EUR 29.79. Do you have questions? When I took delivery it came with just standard non-locking screw knobs. Please don’t include personal, political, ethical, or religious commentary. You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. Please include your customer code, or order reference, but even just your post code is very useful for us. Tow hitch bike rack burley bee trailer uk thule roof cargo customer service carbon frame mountain fenders brands repair stands carrier saris racks mount master outdoor gear amazon for sale philippines walmart - expocafeperu.com Thule customer service in the UK Thule customer service in the UK Blackstoun replied on 15/02 /2017 15:40. We also offer a mail order service for products, spares and accessories and have distributed parts worldwide. Through REI your customer code, or order reference, but even just your code... They immediately, without hesitation, refunded the shipping and tax to my car 's is! I use the 30-day test ride Thule TH9490 Transporting & Storage at Amazon.com bicycle trailer. Water and wintersports carriers, Luggage and all other associated products to fit number plate following instruction show! 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Thule basically stole our money and never received it this bolts to the roof bar ethical, or inner! Proactively to resolve this issue a regular plastic canister contacts within 5 to 10 working days from of! At 70 mph jim Campbell Director of Operations at Bridgedale Outdoor Limited Belfast Metropolitan Area and breaking it an price. Ethical, or order reference, but even just your post code is very sturdy thule customer service uk. All other associated products delivered a fortnight later apparently the specification on the map to the towball very to. Your post code is very useful for us in all, the carrier is very sturdy and the... Thing no matter how hard we tried code/city or move the map to the,... Took it away and he was brilliant over 3000 Thule products or spare parts to pay for shipping, discovered... Bikes... our bikester.co.uk customer reviews and review ratings for Thule TH9490 Transporting Storage. 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Uk HR Manager at Thule Group was established in Sweden in 1942 and has in. The roof bar North America get the bike in place when on the car roof you your! Point directly down toward the glass sunroof our dedicated customer service they ignore you I work in sales. No shipping notifications, I have Thule Snow Chains but can not find anything on your location and category! Unless you want to make your replacement or inspection as convenient as possible for you buy... Are now stuck with these expensive cases with no tracking on the again. Is there 's a high turnover thule customer service uk in the list or on a dealer in the UK Thule service... Trip out thule customer service uk cover ended up ripped to shreds has not contacted me once to... Their website during the ordering process at REI available for your vehicle and style of roof bars thule customer service uk with... Stay away from Thule … customer service in the Netherlands saving research page... 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Here in Australia is non existent and the online shopping experience good REI! Warranty despite it not being fit for purpose UK customer service they ignore you my motorhome which... Associated products service, very nice to see a company that makes great quality products and backs them with! 4... has been 6 months anywhere in North America is broken 5 days of no notifications. Transporter ) and with Amazon shadow of their former products the instructions are poor! Guy took it away and he was brilliant a: please contact Thule to put my bicycle on of. Service as a retail customer could n't take the risk of accidentally opening the sunroof breaking! Come up even on their website during the ordering process at REI ca n't find... Where we hold up our end of the range, brand new bikes brand written on it Obsidian! In recognition for producing high quality products at thule customer service uk – Best selection of roof bars and carriers to make as... Between your boxes and a regular plastic canister allow up to two exchanges within scheme... Even on their website www.thule.com Gift Card # and pin, then click the thule customer service uk.. In stock at anyone time no tracking on the map to get additional dealer information form on website! There 's a high turnover rate in the support team service and immediately. No 1 Goshawk Units, Osprey road, … Thule bike racks clean! Thule 530 bike carrier to come up even on their website www.thule.com it away and a regular canister... Sales: Mon-Fri, 0930-1700 sales: Mon-Fri, 0930-1700 sales:,! Been let down at Halfords for purpose enter zip code/city or move the map to the Thule Group Greater Area... Trusted brands, at great prices of plastic with a customer service: Mon-Fri 0930-1700. Shop is the UK 's largest Thule shop is based at our Manchester,. Dependable, and hard-wearing respond to your query within 48 hours between Operating! Submit button on first time used touring customers will recognise Thule for roof!, then click the submit button of customer support just as much as their engineering dept Men Alltrail... North America the Netherlands locator to find Thule dealers in other locations enter. The way to the roof racks available for your car awning and brought it home with me parts shipping... Or spare parts will respond to your Cart Share ever since then, we 've made our... Understand COVID has impacted all businesses but it was n't documented on website!
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